Quincy Ko

  • Total activity 20
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Activity overview

Latest activity by Quincy Ko
  • Quincy Ko created an article,

    Learn to Ski

    How to Ski: A Beginner’s GuideSkiing is a thrilling winter sport that combines speed, skill, and scenic mountain views. Whether you’re hitting the slopes for the first time or brushing up on basics...

  • Quincy Ko created an article,

    Top 5 Mountain Resorts!

    For ski enthusiasts seeking the ultimate winter adventure, choosing the right resort can make all the difference. Here are five of the top ski destinations to explore this season.1. Whistler Blackc...

  • Quincy Ko created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Quincy Ko created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Quincy Ko created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...

  • Quincy Ko created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more

  • Quincy Ko created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • Quincy Ko created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • Quincy Ko created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • Quincy Ko created an article,

    Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...